Total Delivery Time
Total Delivery Time = Processing Time + Shipping Time
Processing Time : The estimated production time is 4-5 weeks before items are shipped.
Shipping Time : Shipping is an additional 3-10 business days .It depends on location.
We also offer rush service. Please contact us before place order if you need this service.
Shipping Information
Marked as Delivered:
- Check with your neighbors, the rest of your household, your leasing office, and/or your building manager to see if the package was accepted or delivered to them by mistake (which happens all the time).
- If marked as delivered in the last 24 hours, give it one more day (unless your event is urgent), as carriers will sometimes mark a package as delivered prematurely.
Still in Transit:
- The carrier may have gotten delayed and updated their estimated delivery window. As long as the tracking status was updated recently (in the past 2-3 days), everything should be fine, just wait for the package to be delivered.
- If you are still concerned, you can reach out to the carrier directly to see if you can get an update. The carrier will always have the most up-to-date information.
Pending Delivery:
- If your tracking status shows delivery as pending, reach out to the carrier to see if they can provide you an explanation. Sometimes package gets marked as pending if carrier is experiencing an issue.
If none of the above works, and you have spoken with the carrier and they are unable to assist, please contact us ( IdoDress@outlook.com) with your order number and your needs. We'll see what we can do to help.